The “Average Employee” Gets It
It’s essential to create a culture of accountability where highly trained, skilled employees are supported and encouraged to speak up when they see or hear
Teamwork
There are some people who value success but don’t care whether they receive praise. They work fine on a team led by a very ambitious
Start With Your Conclusions
When you’re trying to communicate something important to a group, begin at the end, by stating your conclusions and recommendations. Then get into the whys
Make Decisions at Meetings
Make sure no one leaves a meeting without making decisions on every recommendation. If there’s still concern or confusion, schedule a second meeting as soon
Work For the Best Managers You Can
Throughout my career I was fortunate to be tutored by strong leaders and managers, when I worked on the family farm and in the cannery,
Managers Must Address Their Shortcomings
It is human nature to emphasize what we do well and ignore or put off working on what does not come as naturally. A good