The Dailies

I’ve always made a point of challenging staff to connect their daily activities to basic values and goals. If they encounter a conflict they cannot

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The Whole Job

When working with nonprofits I often talk about the importance of managing “the whole job.” Whether an organization sells a product or a service, it

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Who Owns the Monkey?

To create a culture of accountability, reinforce individual ownership of problems. Always ask, “Who owns the monkey?” Nonprofit leaders are often overworked and under-resourced. As

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