The “Average Employee” Gets It

It’s essential to create a culture of accountability where highly trained, skilled employees are supported and encouraged to speak up when they see or hear a problem developing.

Insulated leaders sometimes kid themselves that the “average employee” doesn’t know what’s going on or doesn’t get the “big picture.” In my experience, that is not the case. The key is to listen respectfully so employees feel comfortable telling you what’s going on. Then, you can form an effective partnership and build something you’re all proud of.

  • Does your staff feel empowered to point out developing problems?
  • How could you make them feel more comfortable about speaking up?